CatwalkDeluxe Customer service

In the left menu you will find a number of information about CatwalkDeluxe’s business terms, privacy policy and user protection. First of all we hope you have a nice experience. Are you to doubt about anything, or do you have any questions, contact our customer service.

 

 

Sales & delivery terms

 

Quick delivery.

We are handling the orders in the order they are accepted. Stock goods we will ship as soon as possible.

 

Return policy

There's 14 days full return and refund of all merchandise. If you wish you will be refunded to your bank account or your refund can be credited to your MyCatwalk account for the next purchase.

If you have paid with credit card (Eurocard & Mastercard) the refund will automatically be credited to your credit card.

Simply return the merchandise, with the completed return nota, in a packed or sample envelope.

Please be aware that you have the responsibility that the items is properly protected during shipment.

 

 

Contact information

info@catwalkdeluxe.com

 

 

Greenland & the Faeroe Island

Purchases for Greenland and the Faeroe Island are shipped without VAT, but with a extra shipping charge according Postdanmarks fees.

Payment can only be conducted by credit card. Check is not possible

The delivery to Greenland and the Faeroe Island is always by air mail.

 

Europe& worldwide

The extra shipping charge is according Postdanmarks fees.

Payment can only be conducted by credit card. Check is not possible

The delivery is always by air mail.

 

Privacy policy

 

Name and address information

When you order merchandise at CatwalkDeluxe we will register your name and address in our order system, in order for us to send the merchandise to you.

 

You can always inform us, if you do not wish to be a customer of CatwalkDeluxe or receive marketing material from us. You only have to inform us by E-mail: info@catwalkdeluxe.com.

 

 

We guarantee that we do not forward your personal information to 3. party including other companies.

 

 

Electronic newsletter

We only send you electronic newsletter to you, if you yourself have stated that you wish to receive newsletters, and you have issued us your E-mail address yourself. We will send a newsletter every 2-3 weeks.

 

You can at any time unsubscribe the newsletters. You can unsubscribe in every newsletter or you can inform us by E-mail: info@catwalkdeluxe.com.

 

 

We guarantee that we do not forward your personal information to 3. party including other companies.

 

 

Cookies

we are using cookies in a limited amount on www.catwalkdeluxe.com. A cookie is a small file that contains a short text. When you visit www.catwalkdeluxe.com we save automatically a cookie on your computer, without you noticing it.

 

We do it in order for you to be able to save your items in the shopping bag, if you choose not to finalize an order, and wishes to keep the items in the shopping bag. Unless you delete them from the shopping bag, they will appear again in your shopping bag the next time you visit www.catwalkdeluxe.com. The shopping bag can be used as a kind of wish list.

 

I you do not wish to save your items, you can delete them from the shopping bag.

You can also delete the cookie, we save on your computer.

In your internet browser go to 'tools' - 'internet options' - 'general' and press 'Delete cookies'. Then press OK.